Complaints and concerns

Start here if you need to challenge a path, privacy handling, or follow-up contact

This page gives borrowers, investors, and capital partners one shared concerns path so the issue can be recorded clearly before it is escalated into a more formal workflow.

Suggested handling order

Say whether the concern sits in the borrower flow, investor access, partner application, privacy handling, or follow-up messaging path.

Include the email, timing, page path, record ID, or any case detail that helps us locate the workflow quickly.

If the concern is about privacy, consent, withdrawal, or cross-border handling, explain whether you want correction, deletion, restriction, or simply an explanation.

If you have already moved into a more formal lender, partner, or diligence process, include the relevant document version or communication reference.

Common handling paths

General concerns or service boundary issues

Start through contact so the case can be routed to borrower ops, IR, or capital partnerships.

Contact the team

Privacy and consent issues

If the issue touches consent, withdrawal, marketing follow-up, or data handling, review the privacy notice and consent center together.

Open privacy notice

Borrower path clarity

If you need to understand HarbourStep’s borrower-side role first, start with the borrower credit guide.

Open borrower guide

Public disclosures and entity boundary

If the concern is really about platform boundary, public promises, or where formal documentation takes over, review the public disclosures page first.

Open public disclosures

If the issue still cannot be resolved here, any regulator-facing or formal dispute route will depend on your jurisdiction and the controlling formal document set.

For a formal complaints inbox, email complaints@corteran.com.